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The Remote Services Monitor

A distinguishing feature of RSM is that, provided you have a paid-up subscription (which starts at only $15 per month), you can install as many copies of the Monitor as you wish.

For further details, see our Billing Policy.

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A Custom RSM Screen

For more information see the Remote Service Monitor manual.
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Normal Remote Service Monitor

For more info see the Remote Service Monitor manual.

Send your own custom data to the Remote Service Monitor

You can 'RSM-Enable' your custom applications! With our very simple API you can embed RSM reporting into your applications. They don't even have to be windows service applications! Regardless of the platform, regardless of your development environment, you can quickly and easily make a minor enhancement to your source code to create and post almost any kind of statistical data to your RSM monitor!

Consider the possibilities for a moment. For instance if your product is a database system you can monitor an entire database system, how many records, was it backed up last night, is there enough table space, up to the minute sales figures, etc etc. Or if your product is an end-user application, is Johnny logged on? since when? when was the last time he took a call? how many calls does he have waiting? The list goes on and the possibilities are limited only by your imagination.

Custom Remote Service Monitor
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Normal Remote Service Monitor
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How it works is really pretty simple. You will make a small change to your application and have it periodically produce a short XML data file that follows our simple specification and save it to a specific location on the file-system. We'll do all the rest! We'll even provide you with a freely redistributable, reliable, old-fashioned MS Windows API dll which you can use to determine if the RSM Publisher service is installed, and where you need to put your data files!

Even if you don't provide the type of after-sale support that would require this type of system monitoring, what about your clients? It's pretty rare these days when an opportunity presents itself that allows you to provide an enhancement to your product which can add so much value with so little effort!

The RSM Monitor allows you to:

  • See up to the minute system information on your client computers!
  • Create an unlimited number of custom RSM Profiles
  • Create RSM Alerts to send you (or your client) an email if something goes wrong or a station does not report in!
  • Remote Control: Start and stop services on your client's computers
  • Have your client's computer generate detailed system information reports and email them to you!
  • Set up 'Proxy' log ons giving other people (your staff or the customer) access to your monitor!
  • Run built-in RSM reports
  • Manage your RSM Account. Membership, billing, utilization, transaction history etc all from within the application!

We'll briefly touch on each of these points in the following paragraphs, for a full account of the inner working of the RSM Monitor you should read the RSM Monitor Manual.

Monitor your data

The Monitor lets you view the data from any number of sources using a variety of filters so that you are only presented with the information you're interested in. You can log in with your RSM credentials at ANY computer in the world which has the Remote Services Monitor installed and access your personal RSM Monitor safely and securely (no data is permanently stored on the computer), when you log out your session is completely cleared!

Create and maintain RSM Profiles

An RSM Profile is essentially a list of MS Windows Services. You create RSM Profiles as templates which can then be deployed to Stations (Client computers running the RSM Publisher Service). Each profile can have different RSM Alerts associated with it.

Create and maintain RSM Alerts

RSM Alerts can be created for one client or ALL clients. Once triggered, an alert can generate a customized email to up to three different recipients.

Start and stop services running on your cient's machines

You can easily stop and start a Windows Service running on any of your client's computer from the RSM Monitor (assuming that the client has granted you permission).

Run System Reports from your client's computer.

One click against any Station and within a few minutes you can be reading a comprehensive System Information Report containing, among other things:
  • Hardware profile
  • Disk drive availability
  • Full Windows Services list and status

Set up Proxies

In RSM, a Proxy is someone who you nominate to have access to your RSM Monitor. Your Proxies can have read-only access or full administrative rights (ie., the ability to create and maintain profiles and alerts). Proxies are a useful way to separate RSM Account holders from, say, technical staff (for example, the Accounts department may actually own and pay for the RSM subscription, but they do not administer the day-to-day running of the RSM Account - that is handled by the Support Department. So, Accounts simply make Support an administrative Proxy). Further reading of this subject is recommended (see the RSM Monitor manual).

Run Reports

The Monitor comes with a number of reports, including:
  • Installations - Detailed list of all Stations running your RSM Profiles.
  • Outstanding Profiles Activation - List of all uncompleted Profile assignments.
  • Proxies - All your Proxy details - both ways (where you are a proxy 'member' and where you are a proxy 'owner'.
  • RSM Data - All your current RSM data, using the prevailing filter settings.
  • ... and more

Manage your RSM Account

Full on-line Account Management is available from the within the monitor application. You can subscribe, pay your bills, see your transaction history and utilization or cancel your membership at any time.

Take the Remote Services Monitor for a test drive today!